Question 1

What is LEARNEXA?

Accepted Answer

LEARNEXA is an all-in-one operating system for education consultancies and coaching & test-prep centers. It brings admissions CRM, classroom delivery, HR & payroll, and finance into a single platform, replacing spreadsheets and disconnected tools.

Question 2

Who is LEARNEXA built for?

Accepted Answer

Study-abroad and admissions consultancies, IELTS/PTE/TOEFL and language coaching centers, and multi-branch networks that need centralized oversight across locations. Students also get their own login to track batches, fees, and applications.

Question 3

Do I need technical experience to use it?

Accepted Answer

No. LEARNEXA is designed for admissions, operations, and finance teams to use day-to-day without engineering support. Our onboarding team helps you configure it for your workflow.

Question 4

Can LEARNEXA support multiple branches?

Accepted Answer

Yes. Multi-branch networks can manage every location from one account with centralized oversight, while still giving each branch its own team, batches, and leads.

Question 5

What's the difference between a Consultancy and a Center account?

Accepted Answer

A Consultancy counsels and refers students into study-abroad applications; a Center delivers instruction directly — IELTS, PTE, or language coaching batches. Some organizations run both, and LEARNEXA supports either from the same platform.

Question 6

Is there a mobile app?

Accepted Answer

Students, centers, and consultancies can access LEARNEXA from any modern mobile browser today. A dedicated mobile app is part of our roadmap.

Question 7

How does pricing work?

Accepted Answer

We offer simple, transparent tiers that scale with your student count and team size, billed monthly or annually. Annual billing saves around 20% compared to monthly. See the full breakdown on our Pricing page.

Question 8

Is there a free trial?

Accepted Answer

You can book a free walkthrough of LEARNEXA with your own use cases in mind. Reach out via Book a Demo and our team will set up a live session tailored to your center or consultancy.

Question 9

Can I switch plans later?

Accepted Answer

Yes. You can move up or down between tiers as your student count or team grows — there's no lock-in, and billing adjusts on your next cycle.

Question 10

What happens if I exceed my student limit?

Accepted Answer

We'll notify you before you hit your plan's limit so you can upgrade smoothly. Your existing data and workflows are never interrupted.

Question 11

Do students pay for LEARNEXA directly?

Accepted Answer

No. Students use LEARNEXA at no cost through the consultancy or coaching center they're enrolled with — pricing plans apply to the organization, not to individual students.

Question 12

Are there setup or onboarding fees?

Accepted Answer

Onboarding — including migrating your existing student, lead, and fee records — is included as part of getting started. Talk to our team for specifics on your plan.

Question 13

Can I manage leads and admissions in one place?

Accepted Answer

Yes. LEARNEXA includes lead capture, scoring, auto-assignment, and a full pipeline from inquiry to enrollment, so your admissions team works from one shared view.

Question 14

Can students track their own progress?

Accepted Answer

Students get their own login to view batches, attendance, fees, applications, and exam-slot bookings — one place instead of scattered messages and paperwork.

Question 15

Does it handle staff attendance and payroll?

Accepted Answer

Yes. HR & Payroll covers staff records, leave, attendance-linked payroll runs, and role-based access, so your operations and finance teams stay in sync.

Question 16

Can I see reports across leads, revenue, and attendance?

Accepted Answer

Role-based dashboards give each team — admissions, operations, finance, leadership — the KPIs relevant to them, without needing to build reports manually.

Question 17

Can I track exam bookings and mock test scores?

Accepted Answer

Yes. Real exams and mock tests for IELTS, PTE, TOEFL, Duolingo, and ELLT all show up on one board, with mock scores linked to each student's profile.

Question 18

Is there an AI assistant?

Accepted Answer

Yes. The AI Assistant offers assistive, human-in-the-loop automation across the platform — it drafts and suggests, but never sends a message or changes a record without a human reviewing it first.

Question 19

Is my data secure?

Accepted Answer

Student, financial, and operational data is protected with role-based access control, so team members only see what's relevant to their role and branch.

Question 20

Who can access student and financial data?

Accepted Answer

Access is governed by roles — students, center/consultancy staff, admins, and super-admins each see a scoped view. You control which staff can view or edit sensitive records.

Question 21

Can I export my data?

Accepted Answer

Yes. Your student, financial, and operational records remain yours, and can be exported on request — there's no lock-in.

Question 22

Is a student's data visible to other organizations?

Accepted Answer

No. Access is scoped to your organization and role — a consultancy or center never sees another organization's students, leads, or financial data.

Question 23

How is commission and payment data protected?

Accepted Answer

Commission math, revenue splits, and payouts are visible and recalculable only by parties with a stake in them, with every change tied to the staff member who made it.

Question 24

How long does onboarding take?

Accepted Answer

Most consultancies and centers are fully set up within a couple of weeks, depending on team size and how much historical data needs migrating.

Question 25

Can I migrate data from spreadsheets or another system?

Accepted Answer

Yes. Our onboarding team helps import existing student, lead, and fee records from spreadsheets or other tools so you don't start from scratch.

Question 26

What support is available if I get stuck?

Accepted Answer

Every plan includes support access, with faster response times on higher tiers. You can also reach us directly through the Contact page.

Question 27

Where can I find step-by-step guides for each module?

Accepted Answer

Our Documentation hub covers every module — Student Management, CRM & Admissions, Classroom, Exam Booking, and more — organized by who it's for, with a searchable index.

Question 28

Can I give feedback on the platform directly?

Accepted Answer

Yes. The Contact page has a dedicated Feedback mode — separate from general inquiries — where you can report a bug, request a feature, or just tell us what's working.

Question 29

Do I need an account to book a test or take a mock test?

Accepted Answer

No. Visit Book a Test or Take a Mock Test, fill in a quick form, and our team confirms by phone. You can create a full student account anytime after to track everything in one place.

Question 30

What's the difference between Practice Lab and a mock test?

Accepted Answer

A mock test is a full-length rehearsal under real exam timing. Practice Lab is short, five-to-ten-minute drills on one skill at a time, with instant AI feedback — good for targeted practice between mock tests.

Question 31

How accurate is the Eligibility Checker?

Accepted Answer

It's directionally accurate, based on common course and visa benchmarks — not an official decision. A lower score just flags what to work on, whether that's a retest or a stronger financial document.

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